Terms and Conditions

 

Payment Options
a) Major credit cards - MasterCard, VISA, American Express, and Discover.
b) PayPal

Order Confirmation
All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).

Order Tracking
On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.ups.com or www.usps.com

Credit Card Statement
Your Credit Card statement will show money credited to the account of:

Status Gruppe Manufacturing INC.
26 Owens Court Unit #1
Hampstead, NH 03841
United States of America
www.statusgruppe.com

United States of America Payment through Credit Card
Status Gruppe Manufacturing INC.  accepts the following Credit Cards - Visa, MasterCard, American Express, and Discover. All credit cards are verified via Authorize.net payment gateway prior to processing order for shipment.

Payment through PayPal
PayPal is an independent agency offering an alternative payment option, for safe online transactions. For online purchases, the customer will be redirected to the PayPal website, where she/he can use this ID. At the PayPal site, the secure transaction takes place. After the PayPal transaction is complete, the customer will then receive an invoice via e-mail, providing transaction details. Status Gruppe Manufacturing INC. takes the utmost care in keeping all customer information confidential. All details disclosed in the order process are used solely for the purpose of the specific transaction.

Shipping Options
Orders are shipped via UPS or USPS at the full discretion of Status Gruppe Manufacturing INC.

APO/FPO addresses
When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the 'state' field. In addition, please be sure to select United States in the 'country' field.

APO/FPO State Codes
AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa, and Canada
AP - Armed Forces Pacific
All APO/FPO orders are shipped via postal service USPS.

All APO-AE customers please note although the US Postal Service claims packages should arrive within 3-10 business days from the shipment date. Status Gruppe Manufacturing INC.  has been experiencing shipment delivery in the range of 4-6 weeks for APO-AE orders. As we have no control over this please take this fact into consideration before placing your order with us.

International
Please note that Trade agreements vary between Canada and international countries. For this reason, duties and taxes applicable on the importation of any of Status Gruppe Manufacturing INC.  product(s) are the full responsibility of the customer. International Orders are non-returnable.

Cancellations
Order cancellations will be entertained only if the goods have not been shipped, excluding "special order" items. A refund will be issued only after deduction of $5.00 or 5% of total order value (whichever is higher) towards banking expenses.

Returns
If you need to return an item, please contact us prior to doing so. If conditions for product return as stated below are met, we will issue you a Return Merchandise Authorization (RGA) number that must be marked on your return package. Customer is responsible for shipping and handling charges on all returned items.

Status Gruppe Manufacturing INC.  values its customers and ensures that all refunds and replacements are handled within 30 business days from receipt. Send requests for exchanges/replacements/refunds to the following address along with a completed Return Authorization Form to:

Status Gruppe Manufacturing INC.
26 Owens Court Unit #1
Hampstead, NH 03841
United States of America
www.statusgruppe.com

For questions regarding returns/exchanges policy for international orders, please email or call customer service. With the exception of returns caused by our error, shipping costs both to and from the customer for returned items will be the customer's responsibility.

Returns/Refunds
Status Gruppe Manufacturing INC.  has a 30-day satisfaction guarantee from the date of shipment subject to the following:

• The Customer must contact Status Gruppe Manufacturing INC.  via email within 30 days of order shipment to receive a Return Merchandise Authorization (RGA) number.
• Returns must unused/uninstalled and be 100% complete with all parts in original packing and in condition. Boxes, manuals and warranty information (if any) must be intact.
• A completed Return Merchandise Authorization Form (RGA) must accompany the merchandise.
• Your RGA number must be written on the OUTSIDE of the box, next to your shipping label. This is very important as returns without an RGA number will be refused.
• The Customer is responsible for shipping and handling charges on all returned items.
• Shipping charges are non-refundable and shall be deducted when issuing the refund.
• Closeout/Clearance items, unless otherwise stated, are sold "as is" and do not qualify for product returns/exchanges for any reason, including non-compatibility or defective products.
Shipping charges are non-refundable in all cases.
• Damaged shipments: the customer is responsible for reporting the damage claim to the shipping company. Please contact us to notify us of the situation.

Product Use
Many parts sold by Status Gruppe Manufacturing INC.  are intended for off-road use only and may not be legal for street use. Status Gruppe Manufacturing INC.  makes no representation with respect to the legality for street use of any parts sold or their ability to pass emissions tests in any State. The customer understands that it is his/her sole responsibility to determine applicability of local, State and Federal laws and compliance with them prior to using purchased parts on any vehicle driven on the street. Status Gruppe Manufacturing INC.  makes no representation whatsoever that installation and/or use of parts purchased from Status Gruppe Manufacturing INC. will not have a negative effect on any warranty that may exist on customer's vehicle. Customer understands that he assumes all liability and risk associated with the use of products purchased from Status Gruppe Manufacturing INC.

Special Orders
Special orders are non-returnable or cancellable after payment has been made or the corresponding order is placed with Status Gruppe Manufacturing INC. We will do our best to accommodate special order changes (eg. color, finish, offset, etc.) when requested in a timely matter. The ability to change special orders will be left solely to Status Gruppe Manufacturing INC.. Special order items include but are not limited to the following:

• Carbon Fiber items
• Suspension systems
• Exhaust Systems
• Any parts ordered by color

Refused Shipments
For any shipments that are refused, you will be automatically charged $25 or a 25% restocking fee, whichever is greater to cover costs associated with processing, inspecting and restocking your order and return.

Terms and Conditions
By accessing or using this site or any service on this site, you are agreeing to the terms and conditions as presented here.

Fraudulent Credit Card Charges
All fraudulent credit card charges are investigated by our Legal and Technical departments. Please note that we record all Host IP addresses during transactions and any fraudulent action shall be reported to authorities immediately for investigation. Status Gruppe Manufacturing INC. reserves the right to change its terms and conditions without prior notice.

Product Disclaimer
We reserve the right to ship a product with a slight variation than what is pictured on the website. Alternate products will always be of equivalent quality and perform the same functions as what is described in the product description.

If you are not in agreement with the terms and conditions of this website please refrain from using this website immediately.