Terms and Conditions

Payment Options
a) Major credit cards – MasterCard, VISA, American Express, and Discover.
b) PayPal

Order Confirmation
All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).

Order Tracking
On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.ups.com or www.usps.com

Credit Card Statement
Your Credit Card statement will show money credited to the account of:

The Status Gruppe, Inc.
26 Owens Court Unit 1
Hampstead, NH 03841
United Stated
www.statusgruppe.com

United States of America Payment through Credit Card
The Status Gruppe, Inc.  accepts the following Credit Cards – Visa, MasterCard, American Express, and Discover. All credit cards are verified via Authorize.net payment gateway prior to processing order for shipment.

Payment through PayPal
PayPal is an independent agency offering an alternative payment option, for safe online transactions. For online purchases, the customer will be redirected to the PayPal website, where she/he can use this ID. At the PayPal site, the secure transaction takes place. After the PayPal transaction is complete, the customer will then receive an invoice via e-mail, providing transaction details. The Status Gruppe, Inc. takes the utmost care in keeping all customer information confidential. All details disclosed in the order process are used solely for the purpose of the specific transaction.

Shipping Options
Orders are shipped via UPS or USPS at the full discretion of The Status Gruppe, Inc.

APO/FPO addresses
When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the ‘city’ field and then choose the appropriate two-letter code in the ‘state’ field. In addition, please be sure to select United States in the ‘country’ field.

APO/FPO State Codes
AA – Armed Forces Americas
AE – Armed Forces Europe, Middle East, Africa, and Canada
AP – Armed Forces Pacific
All APO/FPO orders are shipped via postal service USPS.

All APO-AE customers please note although the US Postal Service claims packages should arrive within 3-10 business days from the shipment date. The Status Gruppe, Inc.  has been experiencing shipment delivery in the range of 4-6 weeks for APO-AE orders. As we have no control over this please take this fact into consideration before placing your order with us.

International
Please note that Trade agreements vary between Canada and international countries. For this reason, duties and taxes applicable on the importation of any of The Status Gruppe, Inc. product(s) are the full responsibility of the customer. International Orders are non-returnable.

Returns
If you need to return an item, please contact us prior to doing so. If conditions for product return as stated below are met, we will issue you a Return Merchandise Authorization (RMA) number that must be marked on your return package. Customer is responsible for shipping and handling charges on all returned items.

The Status Gruppe, Inc. values its customers and ensures that all refunds and replacements are handled within 30 business days from receipt. Send requests for exchanges/replacements/refunds to the following address along with a Return Merchandise Authorization Number to:

For questions regarding returns/exchanges policy for international orders, please email or call customer service. With the exception of returns caused by our error, shipping costs both to and from the customer for returned items will be the customer’s responsibility.

Returns/Refunds
The Status Gruppe, Inc. has a 30-day satisfaction guarantee from the date of shipment subject to the following:

• The Customer must contact The Status Gruppe, Inc. via email within 30 days of order shipment to receive a Return Merchandise Authorization (RMA) number if applicable as it is not guaranteed.
• Returns must unused/uninstalled and be 100% complete with all parts in original packing and in condition. Boxes, manuals and warranty information (if any) must be intact.

• All Returns are subject to a 25% restocking fee regardless of the customers thoughts on this.
• A Return Merchandise Authorization (RMA) number must accompany the merchandise.
• Your RMA number must be written on the OUTSIDE of the box, next to your shipping label. This is very important as returns without an RMA number will be refused.
• The Customer is responsible for shipping and handling charges on all returned items.
• Shipping charges are non-refundable and shall be deducted when issuing the refund, if a refund is applicable.
• Closeout/Clearance items, unless otherwise stated, are sold “as is” and do not qualify for product returns/exchanges for any reason, including non-compatibility or defective products.
Shipping charges are non-refundable in all cases.
• Damaged shipments: the customer is responsible for reporting the damage claim to the shipping company. Please contact us to notify us of the situation.

Product Use
Many parts sold by The Status Gruppe, Inc. are intended for off-road use only and may not be legal for street use. The Status Gruppe, Inc. makes no representation with respect to the legality for street use of any parts sold or their ability to pass emissions tests in any State. The customer understands that it is his/her sole responsibility to determine applicability of local, State and Federal laws and compliance with them prior to using purchased parts on any vehicle driven on the street. The Status Gruppe, Inc. makes no representation whatsoever that installation and/or use of parts purchased from The Status Gruppe, Inc. will not have a negative effect on any warranty that may exist on customer’s vehicle. Customer understands that he assumes all liability and risk associated with the use of products purchased from The Status Gruppe, Inc.

Special Orders
Special orders are non-returnable and can not be canceled after payment has been made or the corresponding order is placed with The Status Gruppe, Inc. We will do our best to accommodate special order changes (eg. color, finish, offset, etc.) when requested in a timely matter. The ability to change special orders will be left solely to The Status Gruppe, Inc… Special order items include but are not limited to the following:

• Carbon Fiber items including: trunks, roof panels, bumpers, door panels, rear diffusers, hoods, hrtg lips, center consoles, all Z4M exhaust parts
• Customized/Special Order Suspension systems
• Customized/Special Order Exhaust Systems
• Any parts ordered by color
• Click to view agreement: https://statusgruppe.com/carbon-fiber-purchase-agreement/

Coupons Discounts, Clearance, & Special Pricing

• Specially priced items and discounted items are only returnable for merchandise credit with authorization from The Status Gruppe, Inc.
• Clearance items are non-returnable & Non-Refundable
• The Use of multiple coupon codes is not allowed on our online store platform.
• Online Store offers are not valid or redeemable in brick and mortar locations.

Refused Shipments or Returned Products
• For any shipments that are refused, you will be automatically charged $25 or a 25% restocking fee, whichever is greater to cover costs associated with processing, inspecting and restocking your order and return.

Terms and Conditions
By accessing or using this site or any service on this site, you are agreeing to the terms and conditions as presented here.

Fraudulent Credit Card Charges
All fraudulent credit card charges are investigated by our Legal and Technical departments. Please note that we record all Host IP addresses during transactions and any fraudulent action shall be reported to authorities immediately for investigation. The Status Gruppe, Inc. reserves the right to change its terms and conditions without prior notice.

Product Disclaimer
We reserve the right to ship a product with a slight variation than what is pictured on the website. Alternate products will always be of equivalent quality and perform the same functions as what is described in the product description.

If you are not in agreement with the terms and conditions of this website please refrain from using this website immediately.